If you don't have an account with us, our marketing team may have sent you prospective lead from a Prolist costumer looking for services in you area. Please note that every email we send includes an unsubscribe link. By clicking this link, you can ensure that your information is removed entirely from our mailing list.
If you already have an account with us, you can also update your email preferences at any time.
To change your email preferences simply log into your account and head to Settings > Email notifications.
From here you can turn on and off different email notifications.
Here is a link to take you straight there:
https://www.Prolist.com/settings/notifications/email_notifications/If you would like to de-activate your Prolist account, please go to the Prolist app, click on 'Settings' and 'Delete my account' or you can get in touch with our customer success team.
At Prolist, we aim to maintain a safe and fair marketplace in which both customers and professionals can achieve their aims. We expect professionals to maintain a good standard of quality and conduct in the services that they provide and in their interactions with customers, and to respect the rules of the platform set by Prolist.
When can we suspend or terminate your account?
Where any user fails to meet the standards described above, Prolist can take action to suspend or remove accounts at its discretion in order to maintain the integrity of the platform. This includes the following circumstances:a
– Illegal activity;
– Serious or repeated customer complaints;
– Complaints from regulatory or law enforcement bodies, such as the police;
– Continued neglect of our policies following a warning and/or suspension;
– Abuse to Customers or Prolist staff in any capacity;
– Hate speech (written or verbal) towards any other user, our staff, or on a Prolist profile or
associated websites (such as social media pages).
How does Prolist decide whether to suspend an account?
We may be alerted to issues with your services, account or practices either by other users or by periodic checks we carry out on our users’ profiles. Where we identify activity that breaches our policies (including any of the circumstances listed above), we will review our records for the account/user in question and decide on the appropriate action on a case by case basis.
What are the actions that Prolist can take?
We will evaluate this on a case by case basis, but this can range from a warning through to an immediate and permanent suspension of the account and/or user, depending on the nature of the issue. In each case, we will provide you with a statement of reasons and details of the sanction that we are taking.
Can I appeal the decision to terminate my account
Decisions to terminate an account have not been taken lightly, and we investigate using all the relevant information before doing so. While our customer services team cannot overturn their decision, you may appeal the decision to our escalations team by sending a written request to the postal address below. This must be sent within 30 days of the decision and set out the reasons why you believe the decision was wrongly made and should be overturned, along with any supporting evidence.
Address: FAO Escalations Team, 85 Great Portland Street, London W1W 7LT
At Prolist, we want you to have the best possible experience, whether as a customer finding a service or as a professional providing one. While we strive to give you the best possible service, we acknowledge that things can go wrong from time to time, and we want to give you a clear process to follow if you have had a bad experience and wish to submit a complaint about it.
Types of complaints
This procedure is primarily aimed at complaints about the the following types of issues:
– Suspensions / terminations of accounts;
– Removal of, or restrictions placed on, your content from the website;
– Content you believe to be illegal appearing on the website;
– For professionals, other measures taken by Prolist that affect your ability to serve your customers;
– Escalated complaints relating to services supplied by Professionals.
Where your complaint relates to services between a customer and a Professional, you should submit that complaint directly to the party in question. If you have tried to resolve the issue with that party directly, but have not reached a satisfactory resolution within 14 days of first telling them about your complaint, you may submit a complaint through this process.
Making a complaint
To make a complaint, you should send it by email to team@Prolist.com providing the following information:
(a) The nature of the complaint;
(b) The parties involved (if any);
(c) The profile / content involved (if any);
(d) A timeline of events, including your attempts to resolve the issue.
We will endeavour to review all complaints within 7 days of submission.
How we assess complaints
Once you have submitted your complaint, we will review your submission and any supporting information that you provide. We may reach out to relevant parties to corroborate the complaint, and will use all information available to us to determine the outcome.
When we have made a decision, we will give you a written response setting out whether we agree with the complaint and what action, if any, we will take to address the issue. The actions we might take will vary depending on the nature of the complaint but this can include:
– Removing or suspending accounts;
– Reinstating accounts;
– Removing / restricting content on our website;
– Written warnings.
We aim to issue a response promptly, but the specific timing will vary depending on the complexity of the complaint. We will keep you updated with progress as we go through the assessment process.
Appeals
If you are not satisfied with the outcome of a complaint, you may submit an appeal by sending a written request to the postal address below. This must be sent within 30 days of the decision and set out the reasons why you believe the decision was wrongly made and should be overturned, along with any supporting evidence.
Address: FAO Escalations Team, 85 Great Portland Street, London W1W 7LT
Depending on the nature of the complaint, and if you are located in the UK or the EU, you may also refer the matter to the Centre for Effective Dispute Resolution (“CEDR”) for mediation. This option is available for the following types of complaints:
– Suspensions or terminations of a Professional’s account;
– Removal or restriction of a user’s content on the website.
To initiate the mediation a party must give notice in writing to the other party to the dispute, referring the dispute to mediation. A copy of the referral should be sent to CEDR.
We are always looking for ways to help you grow your business, and we’d love to help your friends grow theirs too!
If you know anyone/any businesses who would benefit from using Prolist then you can refer them today and you’ll both receive 2 free responses when they sign up and buy credits.
There’s no limit to how many people you can refer and you’ll receive 2 free responses each time they sign up and buy credits for the first time.
To find your invoice please log in to your account, click on your logo (top right of the page) then click on the link that says “Refer a friend”.
Clear communication
Keep it short, stay focused and check your
grammar and spelling. Include key points about
your business, your services, and how you can
help with the project.
Sell yourself .
Highlight your relevant skills and why you’re
the best fit for the job. Share links to your
Prolist profile, images of previous work, and
reviews from previous customers.
Share other contact details.
50% of professionals miss out on business because they don’t answer the phone. Always add a direct number where customers can reach you and when you’ll be free to take a call.
Give an estimate.
If possible, provide a basic quote for the project and some notes explaining your fees.
Move things forward.
Tell the customer how and when you’ll follow up. Suggest a time for a call to discuss the project further, and end the conversation with open questions that will encourage an answer.
Be nice!
Keep your tone friendly and professional. Don’t
forget to include how enthusiastic you are about
helping them with their project and why you’d be
the right fit.
With our easy-to-use email template builder, you can create and save email templates, making it even quicker to respond to all kinds of leads with a personalised and relevant introduction.
Need a different template for a wedding, a kid’s party and a Bar Mitzvah? Now you can! Create and save templates easily to suit your business, and reply to a range of leads.
It’s easy to customise these templates to include your own logo, information about your business, and contact details. So, when you see a lead you like, respond quickly using your choice of template – simple!
Start by heading over to ‘Settings’ > then ‘Email Templates’. A direct link for you is here.
You can then click on ‘Add template’ to start creating all your templates. You can name your templates differently to help ensure you send the right template out every time. For example, ‘Wedding photography with album’ or ‘Wedding photography, no album’ or whatever is relevant to you and your business.
You will then be directed to the template builder, where you can start working on how your template looks.
Start writing the email’s contents. Remember that you can tailor this as much as you want to suit the different kinds of leads you are responding to.
If you want to add a header above the text in your email, simply click on the ‘Columns’ box. You’ll then drag the box to the position you want; from there, you can add an image or text. This could be your company logo or an image that will catch the attention of potential clients.
On your emails, you can split your text into columns and turn your template into a newsletter style, writing in columns and inserting relevant images.
We recommend trying it out and playing around, as some amazing features are available. So you’re aware, to get the full experience, we would advise doing this on your desktop instead of on your phone.
If you need further help, feel free to email our Customer Success team at team@Prolist.com.
You can create and save pre-written SMS templates on Prolist, making it even easier to connect with customers using personalised introductions.They’re quick to send, and many customers read them instantly.
It’s easy to customise these templates, and you can create different SMS templates for quotes, follow-ups, appointment bookings or anything else you need – so you can focus on getting hired. When you see a lead you like, respond quickly using your choice of template – simple!
Start by heading to ‘Settings’ > then ‘SMS Templates’.
By selecting "Add Template," you can create original pre-saved introductions. Name them differently so that you always send out the correct template.
prompted to start working on the content of your template. Remember, you can tailor this as much as you want to suit the different kinds of leads you are responding to.
Template tags allow you to easily insert the customer’s name into your message. Whenever you send your chosen template, we will update the tag with the name of the customer you are responding to. All you need to do is click ‘Customer name’ in the tags section.
Once you’ve completed your SMS template, don’t forget to press “save”!
If you need further help, feel free to email our Customer Success team at team@Prolist.com.
Get ready to elevate your professional game with the Blue Badge, a mark of distinction that doesn’t just verify – it amplifies your credibility!
Over the years, we’ve listened to the feedback of our customers, understood your concerns around trust and safety, and worked to craft a solution.
We’re absolutely thrilled to introduce our new verification process. The checks include a comprehensive background check, a fraudulent and active card check and registered business confirmation.
We’re investing heavily in trust and safety because we know how crucial it is for you to establish your authenticity and for customers to feel confident in choosing you.
The Blue Badge isn’t just a status of verification; it’s a powerful beacon and a recognised status (think IG and Twitter) that draws customers to you. It’s a widely recognised symbol that in Prolist communicates: “I am a professional who has been thoroughly vetted and verified.” And let’s face it, customers will always gravitate towards professionals they trust.
Recent findings suggest that a verified badge significantly enhances consumer trust and attitudes. Having the Blue Badge on your profile is increasingly essential, potentially leading to higher hiring rates by offering customers the reassurance they seek.
So, here’s the question: are you ready to take this small step for a giant leap in your professional journey? It’s not just a monthly investment, it’s an investment in your future success, an investment in enhancing your visibility, and an investment in securing your reputation.
Invest in the Blue Badge today!
The Elite Pro subscription is a premium package designed to enhance your visibility, attract more leads, and streamline your account management. Here are some of the features included in the Elite Pro subscription.
- 2 free responses per week to leads with no responses after 48 hours. *
- 20% discount on credit packs.
- Higher ranking on the Seller list shown to Buyers.
- Public profile SEO backlink and published contact details.
- Priority Customer Support for faster resolutions.
- Featured directory placement.
- Elite Pro Badge displayed on your profile.
- Report low quality leads in one click via your account.
- Invoicing tools.
- Prolist Verified badge (only available once you’ve completed verification).
* Free responses do not carry over to the following week.
Want to see if your subscription includes the new benefits? Click here or email us at team@Prolist.com.
If you currently have Elite Pro, but it seems like you are missing some of its features. Understand why here.
The Get Hired Guarantee is designed for your peace of mind and means that in the unlikely instance you don’t get hired from your Starter Pack, we will give you the credits back to use again, for free (one more time).
All you need to do to redeem this Guarantee is call our team or email team@Prolist.com 3 days after you finished your first pack of credits.
Prolist Verified is a way to showcase that you've successfully passed Prolist's identification and background checks, making you a verified and credible business on the platform
However, if you would still like to cancel, please fill out the following cancellation form:
https://Prolist-com.typeform.com/to/Jzb5BvwQOn some occasions, our Customer Success Team may be able to issue you a monetary refund.
Please note that Starter Packs, credit subscriptions and partially or completely used credit packs are non-refundable.
However, if you have made an accidental purchase and have not used any of the credits, we may be able to authorise a refund, if you get in touch with our team.
We also have a grace period for our Elite Pro subscription payments. If you would like to immediately cancel your Elite Pro subscription, you must let us know within 7 days of the payment for a full refund. For a yearly subscription, we have a grace period of 1 month.
For our full terms and conditions please see https://www.Prolist.com/en/gb/terms/
We're sorry to hear you're thinking of canceling your Elite Pro subscription. Before you proceed, please keep in mind that you will lose the following benefits:
- 2 free responses every week
- 20% off all credit packs
- Priority phone support
- 1-click credit return requests
If you're sure you’d like to cancel, you can do so by following these steps:
- Log in to your Prolist account.
- Click "Settings" in the top right corner and select "Elite Pro."
- At the bottom of the page, click on "Manage subscription."
- Select your Elite Pro subscription (where the price is shown)
- Click "Cancel subscription."
If you don’t see these options in your account, no problem! Just complete this cancellation form, and we’ll take care of the rest.
Prolist is an online services marketplace that connects you with professional service providers who can assist with your request.
When you place a request (or 'Prolist') with us, you include your mobile number and email address, and we then send the request to some professionals who can provide the service you need.
Our professionals pay us a small fee in order to access your contact details and get in touch with you. It is then entirely up to you to decide with whom, if anyone, you would like to proceed.
You can log in to your free account here - https://www.Prolist.com/login/
Once you are logged in, you can view different professionals' public profiles and respond to whoever you like.
Placing a request on Prolist as a customer is 100% free.
If you no longer need the service you have placed the request for, please login to your Prolist account here then click ‘Close Request’ under ‘My requests’.
Each professional's profile includes important details to help you decide, such as:
- Reviews from past clients
- Strong star rating
- Detailed company description
- Their experience and expertise
- Blue badge on their profile which means they are Prolist Verified
You can compare profiles, read reviews, and reach out to the professionals who best match your needs. Look for profiles with a strong track record and multiple positive reviews.
It is entirely up to you as the customer to decide who you hire based on your own individual requirements.
Before hiring a professional, please we recommend you check the following.
- Read their reviews
- Ask for examples of previous work
- Check out their website and social media sites
- Make sure you ask them all related questions
- Be fully comfortable before entering into a contract/agreement with any professional
Hiring a professional you meet through Prolist is much like hiring a professional through Google or a newspaper advert. We do not vet the professionals who use Prolist and we do not vouch for any professional ourselves, however we do operate a reviews system which helps customers make an informed decision about who they hire.
Any potential arrangement or agreement is ultimately between yourself and any prospective professional that you choose to hire. When a professional responds to you, we will send you all their details, including reviews, website links and their Prolist profile.
We would always recommend undertaking any due diligence as you see fit prior to hiring a professional you meet through Prolist or anywhere else.
If you would like to leave a review for a professional you found on Prolist, you can do so from your account.
You can log in to your free account here.
Once you have logged in, click on ‘view quotes’ under the relevant Prolist request to see the list of professionals you were matched with.
From here, click on the profile of the professional you’re looking for and you’ll see the option to leave them a review.
Most experiences on Prolist are smooth sailing—our professionals are passionate about what they do and it shows. But on rare occasions, hiccups happen, and we’re here to guide you.
Think of Prolist like a matchmaker—we connect you with professionals, but any agreement or contract is between you and them. Most issues can be ironed out with a direct conversation, but if things still don’t feel right, we want to know.
Reach out to us at team@Prolist.com to share your concerns. While we’re not part of your agreement, we’re always ready to listen and support where we can.
At Prolist, we are committed to safeguarding the wellbeing of all users on our platform. We take reports relating to safety, welfare, and illegal content extremely seriously and are dedicated to ensuring that Prolist remains a trusted and secure environment for everyone.
This guide outlines how you can help Prolist manage safeguarding concerns to protect our users.
What’s the difference between reporting ‘illegal content’ and welfare concerns?
Illegal content
‘Illegal content’ covers a broad range of activities that violate laws and regulations such as fraud, harassment or drug sales. You can find out more information about what's covered here. If you receive user complaints about illegal content on our site, please refer the user to our reporting typeform here.
Welfare concerns
Welfare concerns cover a broad range of issues that relate to the well-being, safety and quality of our user’s life such as complaints of depression or suicidal thoughts.
If you receive user complaints about welfare concerns on our site, please refer the user to the appropriate safeguarding partners below:
- For concerns involving emotional distress, self-harm, or suicidal thoughts:
- Samaritans — Confidential 24/7 emotional support: 116 123 or samaritans.org
- NHS Mental Health Services — Call 111 and select mental health support
In cases of immediate danger, always call 999.
Not all professionals on Prolist are verified. Look for the blue Prolist Verified badge on profiles—this means the professional has passed these checks:
- Identity confirmation: Verified with photo ID and face recognition
- Background check: Comprehensive vetting for added assurance
- Fraud prevention: Active and fraudulent card checks completed
- Business registration: Confirmed if operating as a registered company
While Prolist doesn’t verify every professional, those with strong profiles and positive reviews have shown their reliability and expertise through their work on the platform. To ensure the best choice, always review profiles, read ratings carefully, and conduct your own checks before hiring.
At Prolist.com, we’re committed to providing a safe and reliable platform for our users. If you’ve had a poor experience with a professional, we’re here to help. Making a complaint allows us to take appropriate action and ensures the highest standards for everyone on the platform.
You should report a professional if:
- The service provided did not meet the agreed-upon terms.
- The professional acted inappropriately, unethically, or breached Prolist's terms.
- You suspect fraudulent activity or a lack of qualifications.
You’ll need to complete our complaint form and you should include the following:
- Your details
- Details of the professional
- Description of the incident
- Attach supporting evidence, such as emails, receipts, or photographs
Please note, that we encourage customers to give professionals up to 14 days to resolve the issue amicably before escalating as a formal complaint. However, if the situation is severe or unresolved, you can report it immediately.
Once we receive your report, we will:
- Review the details and supporting evidence
- Make a decision based on our seller governance guidelines
- Contact the professional with our decision
Depending on the decision, the professional may be permitted to appeal the decision within 30 days.
Our sanctions against sellers include:
- Warning the professional about their conduct and potential future suspension
- Indefinitely suspending (removal of account) the professional if they’ve breached our terms
You will be informed of the outcome once the review is complete.
Please note, your privacy is important to us. We handle all reports confidentially. Your personal details will not be shared with the professional unless legally required.
At Prolist.com, your safety is our top priority. While we strive to maintain a trusted platform for buyers and sellers, we understand that criminal activities can sadly, occasionally occur outside of our control. If you believe you have been the victim of criminal activity, please report the incident to the police and Prolist as quickly as possible.
Prolist considers criminal activity to include, but not be limited to:
- Fraud (e.g., accepting payment without delivering services)
- Theft or property damage during the service
- Harassment or abusive behavior
- Any illegal activities conducted during or related to a transaction facilitated through Prolist
See this article for guidance on how to report the activity.